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They’ve got efficiency down cold

LANCE PACKER
FRANCHISE OWNER, BAHAMA BUCK’S

When the top seller on your menu is shaved ice, you’d better be quick on the draw when preparing your orders – particularly if your stores are located in the heart, and heat, of Arizona. To say that Lance Packer and his partner, Al Schmeiser, co-owners of four Bahama Buck’s franchises, know a thing or two about efficiency would be an understatement. “We don’t have the luxury of pre-flavoring our product because it is the equivalent of freshly shaven snow,” said Lance. “Our employees have to be fast, or it has melted by the time it reaches the customers’ hands.”

Bahama Buck’s, the nation’s premier tropical theme dessert shop, has a corporate training program to improve speed, but Lance and Al hold their teams to an even higher standard. To be successful, they recognize employees have to be appropriately incentivized to meet the demanding speed-to-customer metrics expected of them. “The more rapidly we’re able to serve a customer, the better the store performs, and our employees are rewarded accordingly,” said Lance. “This gives us every reason to want them to earn more.” In addition, many of the young folks who operate their stores are often friends and family.


“They were always on top of things, allowing me to concentrate on making my businesses run better rather than what was next for the loan. They never gave up on us or our dream”

As a pioneer in the online banking space, First Internet Bank also knows a thing or two about efficiency, and that’s part of what the Bahama Buck’s franchisees appreciate most about their partnership with the bank. When Lance and Al decided to build a new store in 2018 from the ground up, they turned to First Internet Bank for financing and support navigating what can be a daunting process. “They were always on top of things, allowing me to concentrate on making my businesses run better rather than what was next for the loan. They never gave up on us or our dream,” said Lance.

Each year, the partners’ four stores are top performers according to Bahama Buck’s Franchise Corporation, with all consistently ranking in the top ten for operations. First Internet Bank strives to facilitate the entrepreneurial spirt in cool customers like Lance and Al, and providing the support they need to not melt under pressure makes it even more rewarding.

 

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